Terms of Sale

These terms govern the sale of strannik.online platform subscriptions and processing credits to professionals. They complement the privacy policy, which covers personal data.

1. The seller

SAS UN ŒIL NOUVEAU, société par actions simplifiée à associé unique (SASU), a French simplified joint-stock company with a sole shareholder, share capital 500,00 €, registered as 888 791 084 R.C.S. Marseille.
President: Florent Naudin.
Contact: contact@strannik.online.

Hereafter "the Seller" or "we". The platform is available at strannik.online.

2. Purpose and acceptance

These terms set out the rights and obligations of the parties for the distance sale of the services described in section 4. They are accepted without reservation when an order is placed. Placing an order constitutes acceptance.

They are addressed solely to professionals acting in the course of their business. The platform sells nothing to the people being supported: they access their own space free of charge, at a practitioner's invitation.

3. Definitions

• Practitioner: the professional who holds the account, places orders and pays.
• Client: the person supported by the Practitioner, invited to the platform, who pays nothing.
• Access: the right to use the practitioner space for the period subscribed.
• Credit: the unit that pays for one processing operation. One credit pays for processing a test; preparing a programme consumes two to four depending on its scope. The cost is shown before each submission.

4. Services sold

Two distinct things that do not replace one another: Access opens the practitioner space and Client follow-up; Credits pay for processing. Subscribing grants no credits, and buying credits does not open access.

Three Access plans are offered: monthly, yearly and lifetime. The current catalogue and prices appear on the "Subscription and credits" page of the practitioner space.

5. What the service is, and is not

The platform is not a medical device and provides no diagnosis. The results, indications and programmes it produces are support materials intended for a trained professional, who alone retains their interpretation and the responsibility towards the person being supported.

They replace neither medical advice, nor a clinical examination, nor prescribed treatment, and must never lead to discontinuing ongoing treatment. The Practitioner undertakes not to present them as such to Clients.

6. Account and eligibility

Opening a practitioner account is subject to review of an application. The Seller may refuse it without stating reasons, in particular where the declared activity is unrelated to personal support work.

The account is personal. Credentials must not be shared, and the Practitioner is answerable for any use made from the account. They must inform the Seller without delay of any use they did not authorise.

7. Prices

Prices are in euros. VAT is not applicable, under article 293 B of the French tax code. The amounts shown are the amounts to pay; no tax is added at payment and no VAT appears on the invoice.

The applicable prices are those displayed when the order is placed. The Seller may change them at any time; a change has no effect on orders already settled or on the current subscription period. A running subscription renews at the rate in force on the renewal date, and the Practitioner is notified at least thirty days in advance if the rate increases.

8. Orders and formation of the contract

Ordering proceeds as follows: select the product, check the summary, proceed to the payment page, pay. The contract is formed when payment is actually received.

The amount is recalculated by the Seller from its own catalogue at the time of the order. A promotional code whose validity cannot be established is set aside and the order continues at the normal price, which is made clear to the Practitioner before payment.

9. Payment

Payment is made online by card through Stripe Payments Europe, Limited (Ireland). Card details are entered on a page hosted by that provider and never pass through our servers.

No service is opened before payment is received. What follows a missed subscription payment, and the time allowed to put things right, are set out in section 10.

10. Duration, renewal and termination

Monthly or yearly subscription. It runs for the period chosen and renews automatically for an identical period unless terminated.

Termination. The Practitioner may terminate at any time from their space or by email to the contact address. Termination takes effect at the end of the current period: Access remains open until then, and no further payment is taken. Sums already paid for the current period are not refunded.

Missed payment and time to put things right. If the subscription is not renewed, the Practitioner has thirty days from the end of the paid period during which they keep the use of their credits. After that, sending new processing is suspended until the account is brought up to date. The account, results already produced, programmes already delivered and Client follow-up remain accessible with no time limit. Processing already under way is carried through to completion.

This period is meant to absorb a payment incident. The subscription is not terminated for all that: the instalments remain due, and settling them restores the use of credits with no further formality.

It does not apply where the Practitioner terminates the subscription themselves. The use of credits then stops at the end of the paid period, with no additional delay, the credits remaining theirs under the conditions of section 11.

The Practitioner is notified when the period opens, seven days before it ends, and on the day of suspension.

Lifetime access. It is paid once, does not renew, and gives rise to no further charge. "Lifetime" means for as long as the platform is operated, not for the Practitioner's lifetime. Should the service be permanently discontinued, the Seller will notify holders at least six months in advance and refund a share of the price paid, prorated over the unexpired years against a reference term of five years.

11. Credits

Credits are bought singly or in packs, at a decreasing unit price. They do not expire and add to any existing balance.

Credits bought remain the Practitioner's. They do not lapse and are never taken away. Using them, however, requires active access: failing that, and once the period set out in section 10 has passed, they stay on the balance without being spendable, until the account is brought up to date.

They are neither convertible into money, nor transferable to another account, and give rise to no refund during the contract. A credit consumed by a processing operation carried through to completion is definitively spent, whatever use the Practitioner makes of the result. Conversely, a credit reserved for a processing operation that fails through the service's fault is returned to the balance.

On definitive closure of the account, unused credits are refunded at the price actually paid, on request made within three months of closure.

12. Right of withdrawal

As these terms address professionals acting in the course of their business, the right of withdrawal under articles L221-18 et seq. of the French Consumer Code does not apply.

By way of exception, under article L221-3 of the same code, a professional for whom the subject of the contract falls outside their main activity and who employs fewer than five people has fourteen days to withdraw. In that case they are informed that performance begins upon ordering at their express request, and that on withdrawal they remain liable for the service already consumed, in particular credits already used.

13. Availability

The Seller takes reasonable steps to keep the platform continuously available, without guaranteeing uninterrupted service. Access may be suspended for maintenance, preferably outside business hours, or because of an incident beyond its control.

Test processing involves a third-party technical component. Unavailability of that component delays processing without consuming credits.

14. Practitioner's obligations

• obtain Clients' consent before inviting them and before sharing any results;
• comply with the rules applicable to their activity and to the processing of Client data;
• not present results as a medical diagnosis;
• not resell, rent out or make account access available to a third party;
• not systematically extract or reuse platform content.

A serious breach of these obligations entitles the Seller to suspend Access after a formal notice left unanswered for fifteen days, save in an emergency concerning safety or the protection of individuals.

15. Intellectual property

The platform, its content, its databases and the models producing the results remain the property of the Seller or its licensors. An order confers only a personal, non-exclusive and non-transferable right of use, limited to the duration of Access.

Data entered by the Practitioner and results belonging to their Clients remain accessible to them throughout the duration of Access and are returnable on request in a usable format.

16. Personal data

The processing of personal data is described in the privacy policy. For their Clients' data, the Practitioner acts as controller and the Seller as processor, under the conditions set out in the client data processing rules.

17. Liability

The Seller is liable for direct damage caused by a breach of its obligations. Its liability is capped at the sums actually paid by the Practitioner during the twelve months preceding the triggering event.

It is not liable for decisions taken by the Practitioner on the basis of results, for the consequences of the support they provide, or for indirect damage such as loss of clientele or turnover.

These limitations do not apply in cases of gross or wilful misconduct, or of personal injury.

18. Force majeure

Neither party is liable for a failure caused by an event of force majeure within the meaning of article 1218 of the French Civil Code. Should the impediment last more than sixty days, either party may terminate by registered letter, sums corresponding to services not supplied being refunded.

19. Changes to these terms

The Seller may amend these terms. The version applicable to an order is the one in force on the date of that order. A substantial change affecting a running subscription is notified at least thirty days in advance; a Practitioner who refuses it may terminate free of charge before it takes effect.

20. Governing law and disputes

These terms are governed by French law.

In the event of a dispute, the parties will seek an amicable solution before any action. Failing agreement within sixty days of a written complaint sent to contact@strannik.online, the dispute falls within the exclusive jurisdiction of the courts of the Seller's registered office, including where there are several defendants or third-party proceedings.

Last updated: 09/08/2026.